RETURNS & REFUNDS
Wish you enjoyable shopping experience at Heywigs! Make you shining and elegant in every occasion! Deliver hope, beauty, confidence, comfort to people like you!
Each wig is newly made, so please tell us as soon as possible if you want to cancel it.
Orders canceled within 12 hours of payment confirmation will be eligible for a full refund.
Orders canceled within 12-24 hours will be charged 5% of the payment as a handling fee.
Orders canceled after 24 hours will be charged 30% of the payment as a material fee for the manufacturer.
Once your order has been shipped, it can no longer be cancelled.
If you do not reply us to confirm your cancellation request within 3 days, we will cancel your order and offer the refund according to our cancellation policy.
If you really have need to cancel the order, please contact us by EMAIL timely! We will calculate the cancellation time according to the time of the email is received.
RETURN & EXCHANGES
If you are not 100% satisfied with the items you received, please refer to us firstly within 3 days from receipt of products, send us emails to state the problems of the items via photos. We promise that we would give you a satisfaction solution.
Once we accept your return or exchange request, please return the products via post office to the address provided by customer service department. All return shipping costs will be the customer's responsibility.
Please keep the item(s) you want to return or exchange in its new condition. Any items must be sent back in no used state, no changes or damage. Shipping and handling fee of original shipment is not refundable.
Return without permission is not acceptable, We are not responsible for this such as packages lost during return.
After receiving the items you return which are in no used state, no changes or damage. Our Quality Check Department will check items as soon as possible.
Then please allow us 7-10 working days to complete refund (your refund will be processed in the same way which you paid for the order).
Once your refund is approved, your PayPal account or credit card will receive refund from us.