Q: Do I need to register an account on this website to buy products?

A: No.You can add the product to the cart directly then complete the checkout.


Q: Is my credit card and personal information secure using your site?

A: Yes. We implement a variety of security measures to maintain the safety of your personal information. Please feel free to place the order.


Q: What payment methods do you accept?

A: Currently we accept Paypal Payment.


Q: How do I know if I order successfully?

A: An order payment confirmation email will be sent to you if we have received your payment. So after paying successfully, don’t forget to check your email.If you do not receive it, please email us for assistance. 


Q: Can I place rush orders if I want it can be arrived at my desired time?

A: Your requirement will be fulfilled if it is reasonable, but you need to tell us as earlier as possible.


Q: What's your return & exchange policy?

A: Please read our return & exchange policy carefully: https://www.heywigs.com/returns-refunds


Q: What if I need to change my order information?

A: Please contact us within 12 hours after placing order. We will change the order information for you freely, including the content and address of the order.


Q: How do I check my order status?

A: Please contact the customer service to get order status.


Q: What size should I order for my wig?

A: We offer petite, average and large sizes, If you are not sure about your size, please refer to cap size guide or consult customer service representative for advice.


Q: How to find my color?

A: We have color option in each product page. We also have color guide for help. Or you can order color ring firstly to find color you need.